Customer Service is Slang for…

So, a priest, a race-car driver and a customer service representative all die in the same bus crash. They’re all standing at the gates of Heaven, waiting to talk to St. Peter, when the Priest strikes up a conversation with the racecar driver and the customer service rep.

God and Customer Service
God and Customer Service

…Ahhh, who am I kidding? This joke isn’t real! No one actually thinks the customer service rep is going to make it to Heaven?

Actually, yea, I do.

I know that these people endure the brunt of our frustrations in their profession. And, I know that, for the most part, they seem to take it in stride. Think about this. They have no idea why your boss chewed you out today, why one of the kids threw up in the back seat on the way home from school, and why your spouse decided that tonight, of all nights, they were going to work late!

For the most part, customer service reps (CSRs for short) are answering the phone hoping to talk to a sweet grandma who wants to share her recipe for chocolate cake made out of sugar…and then topped with more sugar, which is coated in a layer of melt in your mouth, warm chocolate. Yummm…. Don’t we all want that call?

Instead, they get us. They get angry, kid puked in my purse, dog chewed my original foam 1991 Braves Tomahawk, why in the world is my cable TV gone out again…call.

Here is the funny thing about all of this, somewhere between chocolate and a foam filled Fido, there is God.

“What?” You are probably thinking? “Mercer, you’re out of your mind! This was such a good, sarcastic, chocolate filled blog, and then you had to go and bring God into it! You might’ve just as easily made a Star Wars pun instead!”

Well, you might think this, but let me tell you how I see it.

CSRs go into this job for a few reasons:

  1. They need a job, and who in their right mind would want to take a telephone job where people are inclined to yell at you?
  2. They have some sick sense of power and feel that they can see eye to eye with the Gatekeeper from Ghost Busters.
  3. The job is an entry into the company that they want to work with in another capacity.
  4. They actually feel that they can make a difference in peoples lives, and this is the best use of their ‘people person’ skills.
  5. They actually need to provide for their family, and this is the only way they can find to do just that.

So, how does God fit into this? Well, the way I see it is that God wants us all to succeed. He wants us all to find our own path; and somewhere along this perfect timing thing that He has, he wants us all to have this human interaction, this level of emotion, this sense of dependence, this hope and even this sense of disappointment. And perhaps, the person on the other end of the line can help us with all of these.

Hummm…those things sound a little bit like the adjectives of Jesus…interaction, emotion, dependence, disappointment and finally hope.

Crazy correlation, I know, but, after my wife was just told by a CSR with our cable provider that we should leave our TV on so that we would know when the TV service had been restored, we decided to laugh. Laughter is the building block for hope…sound familiar. Don’t you think Jesus laughed at the absurdity of some of the people He knew…talk about a guy in the ultimate roll of a CSR!

So, yes, I missed the opportunity to spin a great Star Wars pun in my blog. But, I think I can use one in reverse.

“Fear is the path to the dark side…fear leads to anger…anger leads to hate…hate leads to suffering.” Master Yoda, The Phantom Menace

So, is God all around this?

Press 1, to speak to a Customer Service Representative.

Press 2, to Laugh.

Press 3, for Hope.



Allen Mercer

PS: I know several CSRs in real life. They are awesome, hardworking professionals that take a great deal of life’s ugliness and disappointments and turn it into chocolate cake covered in sugar. They do NOT get the credit that they are due.

Allen Mercer is an author with a ‘heart on fire’ to write about God’s grace in a factual and fiction genre. Learn more at: (Please LIKE) (Get your book here!)

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s